Introduction

This Privacy Policy describes how [Your Company Name] ("we," "us," or "our") collects, uses, and protects your personal information when you use our health and fitness coaching platform and related services.

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Information We Collect

Personal Information

• Account Information: Name, email address, phone number, date of birth
• Health & Fitness Data: Health goals, fitness level, dietary preferences, medical conditions, body measurements, progress photos
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Messages between clients and coaches, support ticket correspondence

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Automatically Collected Information

• Usage Analytics: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

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How We Use Your Information

Core Services

• Coaching Matching: Connect clients with appropriate coaches based on goals and preferences
• Personalized Programs: Create custom fitness and nutrition plans
• Progress Tracking: Monitor and analyze transformation results
• Communication: Facilitate secure messaging between clients and coaches

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Business Operations

• Account Management: Process registrations, manage subscriptions, handle billing
• Customer Support: Respond to inquiries, resolve technical issues
• Service Improvement: Analyze usage patterns to enhance platform functionality
• Legal Compliance: Meet regulatory requirements, prevent fraud, ensure platform safety

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Information Sharing

With Your Coach

Your assigned coach will have access to your health profile, goals, progress data, and communication history to provide personalized coaching services.

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With Business Partners

When you're referred through a business partner, we may share basic enrollment and progress information with that partner for their business metrics.

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Service Providers

We work with trusted third-party providers for:

• Payment processing (encrypted and PCI-compliant)
• Email communications and notifications
• Analytics and platform performance monitoring
• Cloud storage and data backup services

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Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

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Data Security

We implement industry-standard security measures including:

• Encryption: All sensitive data encrypted in transit and at rest
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Data stored in certified, compliant cloud facilities

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Your Privacy Rights

Data Access and Control

• View Your Data: Request a copy of all personal information we hold
• Update Information: Modify your profile, preferences, and health data
• Delete Account: Request permanent deletion of your account and associated data
• Communication Preferences: Opt out of marketing emails while maintaining essential service communications

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Data Portability

You can request your coaching data in a portable format to transfer to another service.

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Health Information Privacy

As a health and fitness platform, we take special care with your health information:

• HIPAA Considerations: While we're not a covered entity, we follow HIPAA-inspired practices for health data protection
• Sensitive Data: Medical conditions and health metrics receive additional security protections
• Coach Confidentiality: All coaches sign confidentiality agreements regarding client health information

Cookies and Tracking

We use cookies to:

• Essential Functions: Keep you logged in, remember preferences
• Analytics: Understand how users interact with our platform
• Marketing: Provide relevant content and measure campaign effectiveness

You can control cookie preferences through your browser settings.

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Data Retention

• Active Accounts: Data retained while your account is active plus 30 days
• Closed Accounts: Most data deleted within 90 days of account closure
• Legal Requirements: Some data may be retained longer for legal compliance
• Anonymous Analytics: De-identified usage data may be retained for product improvement

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International Users

If you're outside the United States, please note:

• Data Transfers: Your information may be transferred to and processed in the US
• Legal Basis: We process data based on contract performance, legitimate interests, and consent where required
• Your Rights: You may have additional rights under local privacy laws (GDPR, CCPA, etc.)

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Changes to This Policy

We will notify you of material changes to this Privacy Policy through:

• Email notification to your registered address
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

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Text Messaging

By providing your phone number you agree to receive customer care text messages from CommittedCoaches. Mobile information will not be shared with third parties/affiliates for marketing/promotionalpurposes. Message frequency varies. Message and data rates may apply. For help, you may send anemail to support@committedcoaches.com for support. You can opt out at any time by replying STOP.

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Contact Information

Privacy Questions

Email: privacy@[yourcompany].com
Mail: [Your Company Address]

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Data Protection Officer (if applicable)

Email: dpo@[yourcompany].com

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